Car Rental FAQs: What to Expect with Fetajo for a Smooth Rental Experience
Renting a car can be stressful if you don’t know what to expect — hidden fees, unclear fuel policies, and complicated pick-up procedures are common complaints from travelers.
At Fetajo Rent a Car, transparency and customer service are top priorities. To make your rental process worry-free, we’ve compiled answers to the most frequently asked questions so you can feel confident before you book.
What Do I Need to Rent a Car?
Documents Required
To rent a car with Fetajo, you will need:
- A valid driving license (international driving permit if applicable).
- A passport or national ID for identification.
- A credit card in the main driver’s name for the security deposit.
Make sure your license is valid in Spain and that you meet the minimum age requirement (usually 23 years old, though this can vary by vehicle category).
How Does the Pick-Up and Drop-Off Process Work?
Fetajo makes collection and return simple:
- Airport pick-up: Meet the Fetajo representative directly at Málaga Airport arrivals — no long shuttle rides or queues.
- Local offices: Convenient pick-up points in La Cala de Mijas and Calahonda.
- Flexible return: Drop off at the same location or request a different drop-off point (subject to confirmation).
This direct service saves you time and gets you on the road faster.
Is There a Deposit?
Yes, Fetajo requires a deposit which is blocked on your credit card at the start of the rental.
- The amount depends on the car category and insurance coverage.
- The deposit is fully released after the vehicle is returned in good condition.
What Insurance Options Are Available?
Fetajo offers clear, transparent coverage:
- Basic insurance is included with every rental.
- Full coverage options are available to reduce or eliminate your excess (deductible).
- No hidden insurance fees — you’ll know exactly what you’re paying before confirming your booking.
What Is the Fuel Policy?
Fetajo follows a Full-to-Full fuel policy:
- You receive the car with a full tank.
- You return it full.
This is the most transparent option and ensures you only pay for the fuel you actually use.
Are There Extra Charges I Should Know About?
One of Fetajo’s biggest advantages is its transparent pricing:
- No surprise “airport fees.”
- No hidden charges for cleaning.
- Additional services (GPS, child seats) are clearly listed with prices upfront.
Can I Add Extra Drivers?
Yes, you can add extra drivers to your rental agreement. This is ideal if you’re traveling as a couple or group and want to share driving duties.
What About Young or Senior Drivers?
Drivers under 23 or over 75 may need to meet special conditions or pay a small surcharge. Check with Fetajo at the time of booking to confirm details.
Can I Take the Car Outside of Spain?
Cross-border rentals may be possible but must be requested in advance. This is especially useful if you plan to visit nearby Portugal or Gibraltar.
What If My Flight Is Delayed?
Fetajo monitors flight arrivals for Málaga Airport pick-ups, so if your flight is delayed, they adjust the schedule and wait for you.
Tips for a Smooth Experience
- Book early: Especially in high season, to secure the car category you want.
- Inspect the car: Take photos of the vehicle at pick-up for peace of mind.
- Ask questions: The Fetajo team is friendly and ready to clarify anything before you sign.
Fetajo, don’t complicate just rent, smooth rental experience
Renting a car doesn’t have to be complicated. With Fetajo Rent a Car, you get clear pricing, straightforward policies, and excellent customer service — ensuring a stress-free start to your holiday.
From easy airport pick-ups to transparent fuel policies and flexible insurance options, Fetajo removes the guesswork so you can focus on enjoying your Costa del Sol adventure.
